Unfortunately, without a reference number, you won’t be able to track your item.Ĭookies are small text files stored by your device when you access most websites on the internet. Please note: we can’t use any other information like a name or address to track items.
We’re sorry, but if you sent your item at a Post Office® and you’ve lost the receipt or the tear-off section from the label, we won’t be able to tell you the reference number.
They’ll be able to tell you if they’ve received the item. If you ordered an item online, check your order confirmation or invoice.Contact the sender and ask them to give you the number.What can I do if I’ve lost my reference number? If you’re using a Customer Collection, your manifest should list the reference numbers of items collected. It may be called a barcode or a reference. You’ll find it on your item’s label or your Post Office® receipt. Your number is between 9 and 27 characters long. Please try again later.įind out more about which services you can track. The sender might have created a tracking number, but not yet submitted the item into our network. Check the reference number is for an item sent with Royal Mail, using a service that offers tracking.If you're the recipient, check the sender has given you the right reference number.Please check you've entered the number correctly.There could be a number of reasons for this. Why isn’t my reference number recognised by Track your item?
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